Shipping policy

Shipping Policy

Effective Date: May 10, 2025

All products sold by GsmMestre (gsmmestre.com) are digital software licenses. There are no physical products, no packaging, and no traditional shipping involved.

1. Digital Delivery

Your license credentials, activation codes, or access instructions are delivered via WhatsApp, our primary and default delivery channel. After your payment is confirmed, delivery and activation support are handled through WhatsApp (+55 79 99838-0888). Please make sure you can be reached on WhatsApp and keep your order number at hand.

Email is offered only as a secondary option, exclusively in cases where WhatsApp is not available or not working in your country. If that is your situation, your license credentials will be sent to the email address provided at checkout, so please ensure your email is entered correctly.

2. Delivery Timeframe

Orders are processed and delivered within 24 business hours following payment confirmation. Business hours are Monday to Friday, 9:00 AM to 6:00 PM (GMT-3, Brazil).

Delivery may be delayed in cases of:

  • Payment holds or pending authorization by your bank or payment processor.
  • Incorrect or invalid WhatsApp number — or email, when used as the backup option — provided at checkout.
  • Technical issues on the part of the software developer's delivery system.
  • High volume periods or public holidays in Brazil.

3. No Shipping Fees

Because all products are delivered digitally, there are no shipping fees. The price displayed at checkout is the final price. No additional charges apply.

4. If You Did Not Receive Your Order

If you have not received your license credentials within 24 business hours, please:

  • Make sure your WhatsApp number was entered correctly and that you can receive messages from an international number.
  • Send us a message on WhatsApp (+55 79 99838-0888) with your order number so we can deliver or resend your license details.
  • If email was used as the backup option, check your spam or junk folder, as well as the "Promotions" or "Updates" tabs if you use Gmail.
  • You may also contact our support team at atendimento@gsmmestre.com.br with your order number.

5. International Orders

We accept orders from customers worldwide. All prices are listed in US Dollars (USD). Digital delivery is the same regardless of the customer's country: your license is delivered via WhatsApp once payment is confirmed. Email is used only as a backup when WhatsApp is not available in your country.

6. Contact

For delivery inquiries, contact us on WhatsApp (+55 79 99838-0888), or by email at atendimento@gsmmestre.com.br.